24/7
Resident-first Intake
Online request access for key barangay services
ESERBISYO MVP LAUNCH
Request, track, and receive barangay services online.
Residents can submit requests, report incidents, and receive updates in one trusted barangay platform.
Secure • Verified • Pilot-ready
Role-based
Queue Visibility
Staff and admins can prioritize with status-led workflows
Dashboard
Public Accountability
Live oversight for requests, approvals, and feedback
Core MVP Modules
Built for real barangay operations
Each module maps to a live workflow in the app, designed around requests, reporting, communication, and approvals.
Document Processing
Request and track documents
Residents can submit requests online and follow status from intake to release.
- Certifications, clearances, and permits
- Status updates across review stages
Incident Reporting
Report incidents faster
Residents can file incident and blotter reports in a guided flow with complete case details.
- Guided forms for incident and blotter cases
- Standardized location, date, and narrative capture
Community Updates
Send updates, collect feedback
Barangay teams can post updates while residents stay informed and share service feedback.
- Role-targeted announcements for residents and staff
- Built-in feedback loop after service completion
Operations Oversight
Monitor queues and approvals
Admins and staff get a clear operations view for pending requests, approvals, and service quality.
- Pending and ready-for-approval snapshots
- Feedback and performance visibility for action
Three-role Experience
One platform, role-specific workflows
Residents, staff, and admins each get focused tools designed for clear action.
Resident (Mamamayan)
Apply, track, and give feedback without repeated in-person visits.
- Unified Request Center for key service categories
- My Requests and Request History visibility
- Feedback submission after completion
Barangay Staff
Process assigned queues with clear status handling and service references.
- Process Requests workspace for daily operations
- Service availability view for frontline coordination
- Feedback insights for workflow improvements
Barangay Admin
Oversee requests, community communication, and accountability metrics.
- Queue and approval visibility through dashboard stats
- Account and user management controls
- Announcements module for public communication
How It Works
Transparent lifecycle from request to completion
A clear request trail supports service confidence and faster coordination.
Each status transition is logged for accountable, resident-visible delivery.
Submit
Resident files a request with required details in-app.
Review
Staff verifies details and moves it through the queue.
Approve or Return
Authorized approver decides and records the outcome.
Track and Complete
Resident sees status updates and final history record.
Security and Verification
Trust safeguards with clear MVP boundaries
Live safeguards are separated from upcoming enhancements to avoid expectation mismatch.
Live in MVP
Reference Number Tracking
Each request is tied to a unique ID for service verification and follow-up.
MVP+ Upcoming
QR Validation
QR-based authenticity checks are planned as an MVP+ enhancement.
MVP+ Upcoming
Digital Signature (e-sign)
Electronic sign-off workflows are upcoming and not yet active in current MVP.
Community Features
Communication and feedback that close the loop
Barangay bulletin, feedback capture, and history records help strengthen public trust.
Barangay Bulletin
Post and pin official updates for residents and staff audiences.
View related pageService Feedback Loop
Capture ratings and comments after completed requests.
View related pageRequest History Records
Maintain transparent request trails for review and auditing.
View related pageFor Barangay Admins
Procurement-ready value, concise and measurable
Launch digitally with operational clarity, service accountability, and resident-centered outcomes.
eSerbisyo supports practical procurement goals: shorter resident turnaround, stronger accountability records, and a safer transition from paper-heavy workflows.
Faster Public Service Turnaround
Resident requests move through visible queues instead of fragmented manual follow-up.
Clear Accountability Trail
Status checkpoints and history logs support operational governance and committee reviews.
Practical Rollout Confidence
MVP scope is clear today, while verification upgrades are transparently marked as upcoming.
Service Coverage
Launch faster service delivery for every mamamayan in your barangay.
Start with resident registration, then scale with staff and admin workflows already mapped to your operational reality.